The choice of providing requested personal information to us is at your sole discretion and we don’t force you to furnish the asked details but we would request you to give the requested information in order to serve you better and fast. With this said, we again assure you that collected information is not used in a way that hinders your privacy or privilege. We also assert that user information will not be used for hidden interests, self-promotions, or be sold to third parties without letting you know and without your prior approval.
The info we gather from customers assists us in personalizing and improving the shopping experience on our website. The information is also used to help the sellers and affiliates serve you better and to enhance the delivery system, payment gateways, product suggestions, offers, and address your grievances. The information is also used for your convenience to protect customers from abuses, fraud, and defects besides the information may also be used for technical advancement.
Information isn’t sold unless prior approval. However, at times we may be forced to give the information if needed for authorized persons and government agencies based on the law. This said Zillionsbuyer doesn’t control affiliate businesses or third-party service providers for which they may have collected information without our notice or permission or with your voluntary actions.
We assure you that as a business entity we take utmost care to protect your information in case you find some discrepancy kindly contact us immediately through our CONTACT page.
Your personal information and payment information if any provided are secured with no compromise. All the information provided is secured as our website is Secure Sockets Layer (SSL) software protected.
We reserve the right to showcase third-party links and websites including advertisements from other parties. However, the choice to click, open or follow such content that’s not solely owned by Zillionsbuyer is at your own will and we don’t hold any responsibility and liability for any actions conducted on our website towards the third party.
You can contact us at [email protected] or call us +91-9168103909
Zillionsbuyer has a detailed return policy that caters to the need for returns. The eligibility criteria for return and exchange are as follows:
· Received a used, defective, damaged, altered, or a different product.
· Product is opened or has no seal
· Received the empty package
When exchange or return isn’t eligible?
· Product is delivered on time and without damage
· You don't require the product anymore and wish to return
· Issues with the product: Raise the request within 7-day by contacting our support/customer care through phone or email.
· Damaged and wrong products: For a wrong product and defect product the customer should raise the request within 2 days of delivery i.e., within 48 hours.
· For empty delivery: We always encourage you to open the delivered packages by capturing video or taking a photograph as this would help you assist faster. The issue should be raised within 48 hours with supportive proofs.
· While returning or asking for exchange you must provide us with all the bills and return the item or shipment without any usage and returning it as it was sent. You should also send back any accessories and freebies given along with the product.
How much time will it take to address?
We always work to settle the concern as quickly as possible and may take up to a week to settle the issue.
Refund policy is based and will be initiated only when return and exchange policies are met.
· All the payments made by cash will be refunded to the provided account number through RTGS, NEFT, or direct payment to the provided account number.
· For all the payments made by cards or any other electronic system, the payments will be made through online channels and the amount will be refunded to the same account through which payment was made.
Why a refund request may be declined?
A refund request made may be canceled or not entertained for varied reasons such as:
· The parcel is damaged or altered by the customer
· Items returned aren’t identical
· Items missing’
· Damaged return package
· Lack of bills & labels
· Sending used product
· Few combo items may not be eligible for refund
What to do even though a refund is accepted and the amount is not received?
Most of the time the payment will reflect in your account within 7-10 days and in case it doesn’t reflect we request you to contact the support team [email protected].com